Last Updated: October, 2026
These Terms and Conditions apply to your use of the Zehn Psychiatry website and to services provided by ZEHN LTD (“Zehn Psychiatry”, “we”, “us” or “our”).
By using this website or engaging our services, you agree to these Terms and Conditions. Where specific terms relating to a particular service are provided to you separately, those terms will also apply.
Zehn Psychiatry provides private psychiatric and related professional services, which may include psychiatric assessments, ADHD assessments, psychotherapy and medico-legal services.
The information on this website is provided for general information and does not constitute medical advice, a diagnosis or a clinical assessment.
You may use this website for lawful purposes and in accordance with these Terms and Conditions.
You must not:
We may update, suspend or withdraw the website or any part of it from time to time.
We take reasonable steps to ensure that information published on the website is accurate and up to date. However, information about services, fees, clinicians, availability and processes may change.
Website information should not be relied upon as a substitute for individual professional advice.
Submitting an enquiry through our website, including through the contact form, does not create a doctor-patient, therapist-client or other professional relationship.
An enquiry also does not constitute an appointment or guarantee that Zehn Psychiatry will provide a particular service.
A professional relationship will arise only when the relevant service has been formally accepted and arranged.
Any clinical assessment, diagnosis, treatment or recommendation will be based on the information available to the relevant clinician and their professional judgement.
No particular clinical outcome or diagnosis can be guaranteed.
Patients and clients are responsible for providing information that is accurate and relevant to the service being provided.
Information about ADHD assessments on this website is general information only.
An enquiry does not guarantee that an ADHD assessment will be offered.
Where preliminary information or screening is required, this will be explained as part of the relevant assessment pathway.
Any diagnosis or treatment recommendation will be made following appropriate clinical assessment and professional judgement.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Where Zehn Psychiatry provides medico-legal services, the relevant clinician will provide an independent professional opinion based on the information and evidence available to them.
The commissioning of a medico-legal report does not guarantee a particular opinion, diagnosis or conclusion.
Additional information, records, assessments or clarification may be requested where reasonably necessary.
Psychiatric and psychotherapy services are provided by appropriately qualified professionals acting within their professional scope of practice.
The nature, frequency and duration of any treatment or therapeutic work will depend on the individual’s circumstances and the professional judgement of the practitioner.
No particular therapeutic outcome can be guaranteed.
Appointments are subject to availability and confirmation.
You should notify us as soon as reasonably possible if your contact details or circumstances relevant to your appointment change.
Where services are provided remotely, you are responsible for having access to a suitable private environment and appropriate internet-enabled equipment.
Website contact forms and ordinary email should not be relied upon for urgent or emergency communication.
Any applicable fees will be communicated to you before the relevant service is provided or otherwise made available to you as part of the booking or engagement process.
Payment must be made in accordance with the arrangements communicated to you.
Where a separate service agreement or fee schedule applies, that document will take precedence in relation to the relevant fees.
Nothing in these Terms and Conditions limits any rights you have under applicable consumer law.
If you require an interpreter or other communication support, please tell us as early as possible.
Zehn Psychiatry will consider requests for reasonable adjustments in accordance with applicable equality legislation.
Where an interpreter is requested by a client and the provision of that interpreter does not constitute a reasonable adjustment that Zehn Psychiatry is legally required to provide, the client may be responsible for the reasonable cost of the interpreter.
Where an interpreter is arranged by Zehn Psychiatry on your behalf and you are responsible for the cost, we will, where reasonably practicable, inform you of the applicable cost before the interpreter is booked.
Where an interpreter or communication support is required as a reasonable adjustment under applicable law, Zehn Psychiatry will consider and provide appropriate arrangements in accordance with its legal obligations.
We will not use this provision to avoid our obligations under the Equality Act 2010.
We take confidentiality seriously.
Personal and clinical information will be handled in accordance with applicable data-protection legislation and professional confidentiality obligations.
Confidential information may be disclosed where you have provided appropriate consent or where disclosure is permitted or required by law or professional obligations.
Confidentiality is not absolute. For example, information may need to be disclosed where there is a legal obligation to do so or where there is a sufficiently serious risk to the patient or another person.
Zehn Psychiatry’s website, contact form and ordinary email service are not emergency or crisis services.
If you are experiencing an emergency or believe that you or another person is at immediate risk of serious harm, you should contact the appropriate emergency service or urgent mental health service.
You should not rely on a website enquiry or email to obtain urgent assistance.
Unless otherwise stated, the content of this website, including its text, branding, logos, graphics, photographs and other materials, belongs to Zehn Psychiatry or is used with permission.
You may view and use the website for personal and non-commercial purposes.
You must not reproduce or commercially exploit website content without our prior written permission, except where permitted by law.
Our website may contain links to third-party websites.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
You should review the terms and privacy policies of any third-party website you visit.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the above, Zehn Psychiatry will provide its services with reasonable care and skill as required by applicable law.
If you have a complaint or concern about a service provided by Zehn Psychiatry, please contact us at:
Email: info@zehnpsychiatry.com
We will consider complaints in accordance with our applicable complaints procedure.
Where appropriate, you may also have the right to raise concerns with the relevant professional regulator.
We may update these Terms and Conditions from time to time to reflect changes to our services, website, legal requirements or business arrangements.
The latest version will be published on this website with the relevant date.
These Terms and Conditions are governed by the laws of England and Wales.
Subject to any mandatory rights you may have as a consumer, the courts of England and Wales will have jurisdiction over disputes arising from these Terms and Conditions.
If you have any questions about these Terms and Conditions, please contact us at: info@zehnpsychiatry.com