Privacy Policy

Last updated: October, 2026

Zehn Psychiatry Limited (“Zehn Psychiatry”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

Who We Are

For the purposes of UK data-protection legislation, the organisation responsible for your personal information is:

ZEHN LTD

Email: info@zehnpsychiatry.com

We are the data controller for personal information processed for the purposes described in this Privacy Policy, unless otherwise stated.

Information We Collect

Depending on how you interact with us, we may collect:

Contact information

This may include:

  • name;
  • email address;
  • telephone number;
  • address; and
  • other contact information you choose to provide.
Information submitted through our contact form

When you contact us through the website, we may receive the information you enter into the contact form, together with information necessary to process and respond to your enquiry.

Please avoid including unnecessary medical or highly sensitive information in a general website enquiry.

Health and clinical information

If you become a patient or client, we may process information relevant to providing our services, which may include:

  • medical history;
  • mental health information;
  • symptoms;
  • diagnoses;
  • medication information;
  • treatment information;
  • assessment information;
  • reports and correspondence;
  • information from healthcare professionals; and
  • other information relevant to your care or professional service.
Medico legal information

Where we provide medico-legal services, we may process information contained within instructions, medical records, correspondence, reports, legal documents and other information relevant to the commissioned service.

Technical information

We may receive limited technical information when you visit our website, such as IP address, browser type, device information and information relating to website security.

The precise information collected will depend on the technology used by the website.

How We Use Your Information

We may use personal information to:

  • respond to enquiries;
  • communicate with prospective patients and clients;
  • arrange and administer appointments;
  • provide psychiatric and other professional services;
  • provide ADHD assessments;
  • provide psychotherapy;
  • prepare medico-legal reports;
  • maintain appropriate clinical and professional records;
  • communicate with healthcare professionals where appropriate and lawful;
  • process payments;
  • administer complaints;
  • maintain website security;
  • comply with legal, regulatory and professional obligations; and
  • protect patients, clients and others where necessary.

We aim to collect and use only information that is relevant and reasonably necessary for these purposes.

Our Lawful Bases for Processing

Depending on the circumstances, we may rely on one or more lawful bases under the UK GDPR, including:

  • contract, where processing is necessary to provide a service or take steps at your request before entering into a contract;
  • legal obligation, where we are required to process information by law;
  • legitimate interests, where appropriate and where those interests are not overridden by your rights and freedoms; and
  • consent, where consent is the appropriate legal basis.

For health and clinical information, which is special category data, we will also rely on an applicable Article 9 condition.

Confidentiality

We understand that information concerning mental health and medical treatment is particularly sensitive.

We will treat clinical information as confidential and will only disclose it where there is an appropriate legal, clinical or professional basis.

This may include sharing information:

  • with your consent;
  • where necessary for your direct care;
  • where disclosure is required by law;
  • where disclosure is otherwise legally permitted; or
  • where necessary to protect you or another person from serious harm, subject to applicable legal and professional requirements.

Who We May Share Information With

Depending on the circumstances, we may share information with:

  • healthcare professionals involved in your care;
  • your GP or other healthcare providers where appropriate;
  • professionals or organisations involved in a medico-legal instruction;
  • professional advisers;
  • insurers or legal advisers where necessary;
  • IT and website service providers;
  • email and communications providers;
  • payment providers;
  • regulators and professional bodies where required;
  • public authorities where required or permitted by law; and
  • emergency services or other appropriate organisations where necessary to protect life or prevent serious harm.

Where another organisation processes information on our behalf, we will take appropriate steps to ensure that the processing is subject to appropriate contractual and data-protection safeguards.

Website Contact Forms

The website uses a contact form.

Information submitted through the form is transmitted to the email address(es) designated by Zehn Psychiatry so that we can respond to the enquiry.

Because the form is intended primarily for general enquiries, you should avoid submitting detailed medical information unless it is specifically requested or necessary.

Submitting the form does not create a clinical relationship and is not a method of obtaining emergency assistance.

Website Security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no website or electronic transmission can be guaranteed to be completely secure. If we become aware of a personal data breach requiring notification under applicable law, we will take the appropriate steps required by law.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support its functionality, security and performance. Where required by law, non-essential cookies will only be used with your consent. Our cookie consent banner allows you to accept or reject non-essential cookies, and you can change your preferences at any time through the available cookie settings.

How Long We Keep Information

We retain personal information for no longer than reasonably necessary for the purpose for which it was collected, taking account of:

  • our legal obligations;
  • professional requirements;
  • clinical record-keeping requirements;
  • regulatory requirements;
  • accounting requirements;
  • the nature of the information; and
  • any potential legal or professional claims.

Clinical and professional records may therefore be retained for longer than ordinary website enquiries.

When information is no longer required, it will be securely deleted or disposed of in accordance with our applicable retention procedures.

Your Rights

Depending on the circumstances and subject to applicable legal exemptions, you may have rights under UK data-protection law including:

  • the right to be informed about how your information is used;
  • the right to access your personal information;
  • the right to request correction of inaccurate information;
  • the right to request erasure in certain circumstances;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to certain processing;
  • the right to data portability where applicable; and
  • rights concerning certain automated decision-making.

Withdrawing Consent

Where we rely on consent as the lawful basis for processing your personal information, you may withdraw that consent.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Where another lawful basis applies, we may continue processing information where legally permitted or required.

Keeping Information Secure

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Children’s Information

The website and services may include information relevant to different age groups. We will process information relating to children or young people only where appropriate and in accordance with applicable legal, clinical and professional requirements.

Complaints About Data Protection

If you have concerns about the way we have handled your personal information, please contact:

Email: info@zehnpsychiatry.com 

We will investigate your concern and respond appropriately.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to:

  • our services;
  • the website;
  • technology;
  • our data-processing activities;
  • applicable law; or
  • regulatory requirements.

The latest version will be published on this website together with the date it was last updated.

Contact Us

If you have any questions, please contact: info@zehnpsychiatry.com